Q. What is Mediation?
Q. What issues are covered in mediation?
Q. What issues are not appropriate for mediation?
Q. Why should I mediate?
Q. What if there are more than two of us with a problem?
Q. Is mediation confidential?
Q. I am interested in mediation but how can I ask the
• • other party to participate?
Q. How do I initiate the process or find out more?
Q. Is there cost involved with mediation?
Q. What other services are available by the Conflict
• • Resolution Services?
Mediation is an informal process in which an impartial third
party (a mediator) assists disputing parties in working through and
resolving work-related problems or conflicts. Mediation is voluntary
and all parties must agree to participate in mediation. Participation
in mediation does not interfere with any administrative rights or
privileges set forth by the University.
- Faculty/Faculty Conflict
- Faculty/Staff Conflict
- Staff/Staff Conflict
- Interpersonal conflict with co-workers
- Perceived inequalities
- Racial, cultural and gender differences (e.g. communication and language differences)
- Mediation of current or pending legal actions
- Denial of tenure
- Disputes related to the interpretation of a collective bargaining agreement
- Salary, wage and grade classification
- Non-renewal of a fixed term position or contract
- Worker’s compensation
- Unemployment benefits
- Reduction in force
- Flexible work option(s) decision by a supervisor or department
- Evaluation of performance
- Professional ethics
- Issues reviewable by the Committee on Faculty Rights and Responsibilities
- Conflicts involving violations or applications of university policies
- Concerns relating to serious violations of rights or regulations
- Determining the truth of what happened
- Determining fault and punishment
- Addictive behavior
- Pathological or abusive behaviors
- Difference in power between the parties
- Criminal Charges
- Serious threat to persons or property
Final determination of issues not suitable for mediation rests with the Affirmative Action Office
Q. Why should I mediate?
Mediation provides each participant an opportunity to develop creative options for resolution of disputes. The mediator will assist the parties to resolve conflicts and promotes non-adversarial outcomes through open communication, clarification of issues, generating solutions that meet the parties’ respective needs and enhance relationships in the workplace. In mediation the parties control the outcome
The Conflict Resolution Services can assist with multi-party disputes that have common issues.
The mediation process will provide for confidentiality of the
process and confidentiality of the mediation documents to the extent
permitted by University policy. The Pennsylvania State
University is committed to providing a safe and hospitable working
environment for all employees and students. Disputes that may occur as a
result of violation of University policy are not covered by
confidentiality and will require the mediator to report such information
to the appropriate official.
We will provide you with strategies for requesting mediation
with the other party or the Conflict Resolution Services will contact
the other party on your behalf and explain the process.
To request mediation, or to find out more about the mediation
process contact the Conflict Resolution Services at 814-863-0471 or by
email at firstname.lastname@example.org. You may also complete the Conflict Resolution Services Request Form and submit via fax at 814-863-7799 or email at email@example.com. Supervisors and Department Heads may also refer employees for mediation.
Mediation is free and is available to faculty, administrators and staff.
In addition to mediation, the Conflict Resolution Services
also can assist by providing informal consultation, conflict coaching,
facilitated dialogue, information about mediation and conflict
resolution techniques, and referral to other University services.
Affirmative Action Office
328 Boucke, University Park, PA 16802
Phone: (814) 863-0471
Questions regarding web issues, please contact Tanya Pasko, firstname.lastname@example.org
Web page last modified November 3, 2014