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	 <p>&nbsp;</p> 
	 <p>&nbsp;&nbsp;&nbsp;&nbsp;<strong><a href="http://kb.its.psu.edu">ITS Knowledge Base</a></strong></p>
	 <p>&nbsp;&nbsp;&nbsp;&nbsp;<strong><a href="http://css.its.psu.edu/consulting/consult.html#hd">About the ITS Help
		Desks</a></strong></p>
	<!--<p>&nbsp;&nbsp;&nbsp;&nbsp;<strong><a href="http://helpdesk.psu.edu/security/security.html">Your Computer Security
		</a></strong> </p> 	 
	 <p>&nbsp;&nbsp;&nbsp;&nbsp;<strong><a href="http://helpdesk.psu.edu/getstart.html">Tips for Getting
		Started</a></strong> </p> 
	 <p>&nbsp;&nbsp;&nbsp;&nbsp;<strong><a href="http://helpdesk.psu.edu/email/wmailbstpract.html">WebMail
		Best Practices</a></strong> </p> -->
		
		
	    <ul> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=dialup">Dialup</a></li> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=email">E-mail</a></li> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=ethernet">Ethernet</a></li> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=ftp+pass">FTP / PASS</a></li> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=spamfilter">Filtering Spam</a></li>
		<li><a href="http://helpdesk.psu.edu/help.html">Help Sources</a></li> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=mac">MAC</a></li> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=microsoft+office">MS Office</a></li>
		<li><a href="http://ruckus.psu.edu/">Ruckus</a></li> 
		<!-- <li><a href="http://kb.its.psu.edu/search?SearchableText=downloads">PAC-ITS</a></li> -->
		<li><a href="http://helpdesk.psu.edu/security/security.html">Security</a></li> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=virus">Virus Problems</a></li> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=web+publishing">Web Publishing Resources</a></li> 
		<li><a href="http://kb.its.psu.edu/search?SearchableText=windows">Windows</a></li> 
		<li><a href="http://helpdesk.psu.edu/resources.html">Additional Tools and Resources</a></li> 
	 </ul> 
	 <blockquote> 
		<p><font face="Times New Roman, Times, serif" size="4"
		  color="#000099"><em><strong>Search:</strong> </em></font></p> 
		<ul> 
		  <li><font size="2"><a href="http://www.psu.edu/ur/search.html"
			 target="_blank">Penn State Site Search</a></font></li> 
		  <li><font size="2"><a href="http://www.google.com/univ/psu">Google Penn
			 State Site Search</a></font></li> 
		</ul> 
		<p align="left"><font size="3" color="#000099"><em><strong>Other
		  Topics:</strong></em></font></p> 
		<ul> 
		  <li><a href="http://its.psu.edu/" target="_blank"><font size="2">ITS
			 Homepage</font></a></li> 
		  <li><font size="2"><a href="http://css.its.psu.edu/">CSS
			 Homepage</a></font></li> 
		  <li><font size="2"><a href="http://css.its.psu.edu/news/">CSS News
			 &amp; Info</a></font></li> 
		  <li><font size="2"><a href="http://clc.its.psu.edu/labs/"
			 target="_blank">Student Computing Labs</a></font></li> 
		</ul></blockquote> &nbsp;</td>
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            <blockquote>
              <p>&nbsp;</p>
              <h2><font color="#ff0000">News Flash:</font></h2>
              <blockquote>
                <!--<p><a href="http://alerts.its.psu.edu/alert-740"><strong>Upgrade
Scheduled for Penn State Access Account Storage Space (PASS) Systems,
July 3-7</strong></a> (posted 7/3/2008)</p>
                <p><a href="http://its.psu.edu/notices/holidays.html"><strong>Labor Day
 Holiday Schedule Changes</strong></a> (posted 8/29/2008)</p> -->
                <p><a
 href="http://kb.its.psu.edu/psu-all/hd/emailalternatives/?searchterm=eudora%20alternatives"><strong>Eudora
Email Alternatives</strong></a> (posted 4/1/2008)</p>
<!--<p><a href="vacancies.html"><strong>Graduate Assistantships at the ITS Help Desk</strong></a> (posted 7/24/2007)</p>-->
                <p><a href="http://its.psu.edu/alerts/"><strong>Information
Technology Services (ITS) Alerts</strong></a> </p>
                <h3><font color="#ff0000">Announcements:</font></h3>
                <p><a
 href="http://clc.its.psu.edu/DiskSpace/UDrive/AuthChange.aspx"><strong>Change
in UDrive Access From Private Computers</strong></a> (posted 08/16/06) </p>
                <p><a href="http://www.dellbatteryprogram.com/"><strong>Safety
Advisory: Dell Notebook Battery Recall </strong></a> (posted 8/16/06) </p>
                <p><strong><a href="news/opsyssprt.html">ITS Ends
Support for Older Operating Systems</a></strong> (posted 5/17/2005)</p>
                <p><strong><a href="news/announce.html">Previous
Announcements</a></strong></p>
<!-- <h3><font color="#FF0000">New Additions:</font></h3> The
						  following Web pages have been added to the ITS Help Desk Web site:<ul><li>
					        <p><strong><a href="http://helpdesk.psu.edu/security/backup.html">Backing Up Your Files</a></strong> (posted 10/11/2005) </p>
						  </li>
						     <li><strong><a href="http://helpdesk.psu.edu/general/elioninfo.html">ELion Access: Penn State Access Account or FPS?</a></strong> (posted 10/11/2005) </li>
						     <li>
						       <p><a href="email/smtp/restrictinfo.html"><strong>Information and instructions</strong></a> for checking your SMTP settings for the most popular e-mail clients in use at Penn State (posted 8/5/2005. </p>
					        </li>
						     <li>
						       <p>							   Link to <strong><a href="http://css.its.psu.edu/publications/">Publications</a></strong> provided
								  by Consulting &amp; Support Services (posted 5/20/2005).</p>
						     </li>
					   </ul> -->
              </blockquote>
              <p align="left">If you have not found the answer to your
question in the links provided to the left, please contact us at the
Help Desk at <a href="mailto:helpdesk@psu.edu">helpdesk@psu.edu</a>.</p>
            </blockquote>
            <blockquote>
              <p>For information on the ITS Help Desk locations, hours
and services provided, please see the <a
 href="http://css.its.psu.edu/consulting/consult.html#hd">Consulting
Services page</a> on the Web.</p>
            </blockquote>
            <blockquote>
              <p>When contacting the ITS Help Desks, please be prepared
to provide us with the following information: </p>
              <ul>
                <li> Penn State Access Account Userid </li>
                <li> Kind of computer (MAC or Windows) </li>
                <li> Operating system (OS X, Windows XP, etc.) </li>
                <li> Name of the software program that is
malfunctioning </li>
                <li> Complete text of the error message </li>
              </ul>
            </blockquote>
            <p>&nbsp;</p>
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  This page was last updated on Tuesday, September  2, 2008.
                <br /><br /><strong>Have a question? See our <a
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