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- What is AskPSU?
- Who is allowed to apply for an AskPSU
form?
- How do I apply for an AskPSU form?
- What is the URL of my form?
- Can people from outside of Penn State
send messages using this form?
- How do I change my form?
- I accidently deleted part of my form. Can I
get my old version back?
- Is there a limit to the number of items in
the topics list?
- Can I include stylized text (bold,
italics, and so on) on the AskPSU form?
- I'd like the form to prompt for
additional information. Can I customize it to do that?
- I'd like my colleagues to be able to
update my AskPSU form. How do I give them access?
- Is the e-mail address entered in the "From"
line verified in any way?
- Can my form be used to send spam (unsolicited
mail)?
- Where is the best place to link to my AskPSU form
from my organization's web page?
- My question isn't answered in this help file.
Is there someone I can contact for more information?
- What is AskPSU?
AskPSU is a service that enables Web support staff in
colleges, departments, and organizations to create and customize one or more
Web forms that will direct inquiries to the appropriate contacts in your
organization.
- Who is allowed to apply for an AskPSU
form?
Penn State colleges, departments, and organizations are
eligible to apply for an AskPSU form. A
Penn State Access
Account is required.
- How do I apply for an AskPSU form?
To apply:
- Login to theAskPSU Administrator Login page at
https://clc.its.psu.edu/askpsu/admin.pl.
- Enter your
Penn State Access
Account user ID and password.
- Press Enter.
- On the AskPSU Administrator Menu screen, select
New Form.
- Enter the appropriate information in the areas
provided.
- Press the Submit button to submit your
request.
Detailed instructions on applying for an AskPSU form
can also be found on the How to Apply for an Form web page at
http://ask.psu.edu/apply.html.
- What is the URL of my form?
When you request a form, we ask you for the complete name
of your organization and a suggested abbreviation that becomes part of your
form's URL (Web address). For example, if you request a form for the Chemistry
Department, the abbreviation "chem" would be a good choice. The URL in this case
would be http://ask.psu.edu/chem.html. The server is case-sensitive, so it is best to
have your abbreviation all in lowercase.
- Can people from outside of Penn
State send messages using this form?
Yes. Anyone can use your form to send messages to the
e-mail addresses you have indicated.
- How do I change my form?
Please see the tutorial for
instructions.
- I accidently deleted part of my form.
Can I get my old version back?
No. When you complete the fields for your forms, you are
entering information into a database. A database cannot "undo" your changes.
Any information you delete will be permanently erased and lost from the
database. Therefore, be very careful as you alter your information.
However, you can easily update your form to include the
lost information. You may want to make a list of your topics with their
associated e-mail addresses, your introductory information and response, and
any other pertinent information in a separate text file as a backup.
- Is there a limit to the number of
items in the topics list?
No. However, only six items can be displayed at a time. A
good design question, therefore, is how much scrolling you would want your
audience to do. More than twenty will probably be excessive.
- Can I include stylized text (bold,
italics, and so on) on the AskPSU form?
Yes. You can add HTML tags that control font
characteristics such as bold face and font color, to the "Postcard Text" and
"Additional Information" fields on the Update screen, and they will affect how
these messages appear. For a list of basic tags, see
Webmonkey's
HTML reference.
- I'd like the form to prompt for
additional information. Can I customize it to do that?
Yes. You can also write a hyperlink into the "Postcard
Text" and "Additional Information" fields on the Update screen, and these links
will work when messages show up.
- I'd like my colleague to be able
to update my AskPSU form. How do give them access?
You can add Authorized
Users to your form, following the instructions that can be found on the AskPSU tutorial web page.
- Is the e-mail address entered in the
"From" line verified in any way?
AskPSU makes a quick scan to make sure the "From" line
looks like an e-mail address: it looks for an "at" (@) and a "dot" (.) symbol,
and rejects the submission if they are not there. However, it does not truly
verify addresses, so users can send e-mail without using a real address.
- Can my form be used to send spam
(unsolicited mail)?
There is a chance that malicious individuals could obtain
the e-mail addresses from the form and send spam to them. Therefore, it is
important that you obtain the permission of the addressees before adding their
e-mail addresses to this form.
- Where is the best place to link to my AskPSU
form from my organization's web page?
Place one or more links on your Web pages where visitors
will easily find them. A good place to start would be to include a link in your
standard contact information.
- My question isn't answered in this FAQ.
Is there someone I can contact for more information?
Yes, please contact helpdesk@psu.edu for assistance.
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