Consulting Services Available at the Help Desks
Consulting Services Available at the Help Desks
Can't figure it out? We can help. Computing assistance to students, faculty, and staff is available through our User Services division.
This division provides consulting support as well as electronic and printed information to the faculty, students, and staff of the University to help them efficiently use technology to accomplish their academic, research and administrative responsibilities. Full-time professional staff in two locations, the Computer Building and Willard Building, provide the services. In addition, graduate assistants and undergraduate students provide front line assistance at the help desks in these two locations via walk-in, phone and email support. Most Student Computing Labs also have student consultants available to help with the use of the labs.
For further information please see the CAC consulting Web site at http://cac.psu.edu/consulting. The Internet software package CACPAC is available on CD at Help Desks, through FTP, and on the Web at http://ftp.cac.psu.edu/access/cd/. For details, see the Internet Access Guide. The CD and guide are available at CAC Help Desks in 2 Willard Building and 215 Computer Building at University Park. At other locations, contact your local computer support staff.
The Internet Access Guide is mailed at the beginning of the fall semester to faculty at all locations, and to staff at University Park. Additional copies are available at CAC Help Desks and in the Student Computing Labs. To obtain copies by campus mail, contact Danette Yakymac at (814) 865-4757 or dxs8@psu.edu. The most current version was published August 21, 2001.
For your convenience, the Internet Access Guide is updated throughout the year on the World Wide Web at http://cac.psu.edu/internet.
