Penn State Mark              User Services Conference 2011
Search:  People | Departments | Penn State

 

 

User Services Conference Agenda

Note: This year's conference will be a discussion forum on support and the challenges that we face in supporting our users. Once we have identified the issues or "common threads," we will then look for possible solutions to those challenges. The agenda below will be finalized and additional descriptions added as the information becomes available.

8:45 a.m. - 10:00 a.m.

Registration

10:00 a.m. - 11:00 a.m. Opening Remarks - Dean's Hall

- Deb Metzel, Manager, Information Technology Services, Conference Chair

Panel discussion - Support is....

- Panel discussion on what support means to our panelists:

  • Kirby Huntsinger, IT Manager, IST
  • Joe Friend, IT Support Specialist, Penn State Fayette
  • Steve Nolen, graduate student
11:00 a.m. - 11:15 a.m. Break - Banquet Area
11:15 a.m. - 12:15 p.m.

Group discussion - identifying support challenges

- Group discussions on the following support topics:

  • Recruiting & retaining qualified staff
  • Professional development
  • Keeping up with the changes in technology
  • Our audience & their expectations
  • Resources - needing to do more with less
12:15 p.m. - 1:45 p.m.

Buffet Lunch - Dean's Hall

Report from group discussions

1:45 p.m. - 2:45 p.m.

Group discussion - looking for solutions to our support challenges

- Group discussions on support topics
2:45 p.m. - 3:00 p.m. Break - Banquet Area
3:00 p.m. - 4:00 p.m.

Discussion wrap-up

Text Only Version | Site-Index | Privacy and Legal Statements | Copyright |

 

The Pennsylvania State University ©2011. All rights reserved.
Alternative Media - Nondiscrimination Statement
This site maintained by Consulting & Support Services, a unit of Information Technology Services.

For assistance please write to helpdesk@psu.edu or see our Help Sources.
Provide site feedback to usconf@psu.edu.

Last revised: Friday, March 18, 2011.