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User Services Conference Agenda

Note: The agenda below will be finalized and session descriptions added as the additional information becomes available.

8:45 a.m. - 10:00 a.m.

Registration - Presidents Hall 1 & 2 Lobby

Continental Breakfast - Presidents Hall Area

Poster Sessions & Vendor Exhibits

10:00 a.m. - 11:00 a.m. Opening Remarks - President's Hall 1 & 2

- Deb Metzel, Manager, Information Technology Services, Conference Chair

Keynote Address:

- Pat Kohrman, Director of Information and Instructional Technologies, Penn State Berks

11:00 a.m. - 11:15 a.m. Break - Break Areas
11:15 a.m. - 12:15 p.m.

Customer Service: Achieving the Impossible

The Many Faces of ITS Training Services

Penn State Identity and Access Management

AIS Document Imaging Service and more...

12:15 p.m. - 1:15 p.m. Buffet Lunch - President's Hall 1 & 2

 Poster Sessions & Vendor Exhibits
1:15 p.m. - 2:15 p.m.

How to Write Documentation and Training Materials

Centralization - Necessary Evil or Sanity Saver?

TSM for IT Professionals

Not on My Network! How to Allow Students to Crack, Hack and Sniff Using Virtualized Hands-On Labs

2:15 p.m. - 2:30 p.m. Break - Break Areas
2:30 p.m. - 3:30 p.m.

Using Web 2.0 Technology to Improve Services

Centralized Storage at Penn State

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Schedule, Manage and Maintain with WebCheckout

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ITS RoadMap - Updates from ITS

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3:30 p.m. - 3:45 p.m.
Break - Break Areas
3:45 p.m. - 4:45 p.m. Open Networking Sessions

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Last revised: Friday, November 13, 2009
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