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User Services
Conference Agenda
Note: This year's
conference will be a discussion forum on support and the challenges
that we face in supporting our users. Once we have identified the issues
or "common threads," we will then look for possible solutions
to those challenges. The agenda below will be finalized and additional
descriptions added as the information becomes available.
| 8:45 a.m. - 10:00
a.m. |
|
| 10:00 a.m. - 11:00 a.m. |
Opening Remarks - Dean's Hall
- Deb Metzel,
Manager, Information Technology Services, Conference Chair |
Panel discussion - Support is....
- Panel discussion on what
support means to our panelists:
- Kirby Huntsinger, IT Manager,
IST
- Joe Friend, IT Support Specialist,
Penn State Fayette
- Steve Nolen, graduate student
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| 11:00 a.m. - 11:15 a.m. |
Break - Banquet Area
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| 11:15 a.m. - 12:15 p.m. |
Group discussion - identifying support
challenges
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Group discussions on the following support topics:
- Recruiting & retaining
qualified staff
- Professional development
- Keeping up with the changes
in technology
- Our audience & their
expectations
- Resources - needing to do
more with less
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| 12:15 p.m. - 1:45 p.m. |
Buffet Lunch - Dean's
Hall
Report from group discussions
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| 1:45 p.m. - 2:45 p.m. |
Group discussion - looking for solutions
to our support challenges
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Group discussions on support topics |
| 2:45 p.m. - 3:00 p.m. |
Break - Banquet Area |
| 3:00 p.m. - 4:00 p.m. |
Discussion wrap-up
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