User Services Conference 2009
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Presenters
User Services Conference Agenda
Note: The agenda below will be finalized and session descriptions added as the additional information becomes available.
| 8:45 a.m. - 10:00 a.m. | Registration - Presidents Hall 1 & 2 Lobby Poster Sessions & Vendor Exhibits |
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| 10:00 a.m. - 11:00 a.m. | Opening Remarks - President's Hall 1 & 2 - Deb Metzel, Manager, Information Technology Services, Conference Chair |
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Keynote Address: - Pat Kohrman, Director of Information and Instructional Technologies, Penn State Berks |
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| 11:00 a.m. - 11:15 a.m. | Break - Break Areas | |
| 11:15 a.m. - 12:15 p.m. | Customer Service: Achieving the Impossible |
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The Many Faces of ITS Training Services |
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Penn State Identity and Access Management |
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AIS Document Imaging Service and more... |
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| 12:15 p.m. - 1:15 p.m. | Buffet Lunch - President's Hall 1 & 2 Poster Sessions & Vendor Exhibits |
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| 1:15 p.m. - 2:15 p.m. | How to Write Documentation and Training Materials |
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Centralization - Necessary Evil or Sanity Saver? |
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TSM for IT Professionals |
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Not on My Network! How to Allow Students to Crack, Hack and Sniff Using Virtualized Hands-On Labs |
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| 2:15 p.m. - 2:30 p.m. | Break - Break Areas | |
| 2:30 p.m. - 3:30 p.m. | Using
Web 2.0 Technology to Improve Services |
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Centralized Storage at Penn State --> |
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Schedule, Manage and Maintain with WebCheckout --> |
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ITS RoadMap - Updates from ITS --> |
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| 3:30 p.m. - 3:45 p.m. | Break - Break Areas
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| 3:45 p.m. - 4:45 p.m. | Open Networking Sessions | |