No. 154 December 2012

New! Q&A with OPIA available 24/7

NEW!  Penn State’s Office of Planning and Institutional Assessment introduces a new format for sharing information. Q&A with OPIA provides an opportunity for a brief overview of specific models, approaches, and tools for planning, assessment, and improvement, recorded via Adobe Connect and available 24/7. The first session is Penn State’s IMPROVE Model: What It Is and How to Use It

View the Adobe Connect recording.

Innovation Extract: Making Meetings Work: Achieving High Quality Group Decisions

John Tropman points out that while people often think of meetings as a ‘sinkhole’ of lost and wasted time, they are actually a key part of the machinery and functioning of an organization. He uses the analogies of an orchestra and a dinner to show how to make meetings more effective, based on his observations of ‘meeting masters’ at for profit, non-profit, and government organizations in the United States and Canada.

Quality Advocates: Summary: Here Comes Generation A: What Faculty Say About Adult Learners

On Thursday, October. 25, 2012 four panelists shared information from the Commission for Adult Learners (CAL) 2011 faculty survey and discussed ways to recruit and retain adult learners. The summary and slides are now available.

Quality Team Highlights: New Teams

The teams highlighted this month are:

Support for Planning, Improvement, and Assessment in Your Unit

The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with units and use organizational change tools to help units assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments. If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact Mike Dooris, Executive Director, at 814-863-8721 or e-mail

The Quality Endeavors newsletter is published several times each semester. If you have any questions or comments about what you read here, or if you would like to suggest items for future newsletters, please contact Barbara Sherlock, Senior Planning and Improvement Associate, at 814-863-8721 or Read past issues at the Office's Web site.

To subscribe, join our mailing list or contact the Office of Planning and Institutional Assessment at 814-863-8721.

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Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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