Continuous Quality Improvement - Closing the Gap
Friday, November 20, 2009
9:30 a.m. - 12:00 p.m.
508 Rider
Louise Sandmeyer, Executive Director, Office of Planning and Institutional Assessment
Over 850 teams at Penn State have worked to improve or innovate their processes, resulting in such outcomes as cost savings, increased stakeholder satisfaction, and shorter turnaround times. This workshop introduces you to the basic concepts and tools of continuous quality improvement (CQI). The workshop covers the IMPROVE model and its role in process improvement and how CQI relates to planning at Penn State.
There is no charge for this workshop. To register, call OPIA at 814-863-8721 or e-mail at psupia@psu.edu. Please register by 7 days prior to the workshop.
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2009 The Pennsylvania State University
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