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| Topic from October 2000 |
This month, the Advising Forum presents the sixth in a series of advising case studies.
Case study #6: You receive a phone call from an irate parent who claims that you misadvised his daughter, Amy, by scheduling her for a calculus course that she had already transferred from another school. Because duplicate course credit is not permitted, the Registrar is dropping the calculus course from Amy's current schedule, which will make her a part-time student and will affect her financial aid and health insurance. Amy's father claims he is considering a law suit. You ask if you can call him back after checking Amy's records.
When you read your advising notes from previous appointments, you find that you had specifically asked Amy if she had any advanced placement or transfer credits, and she replied that she did not. You also note that calculus is required in Computer Science, a major that Amy is seriously considering only because her family wants her to go into it, even though she herself has no interest in it at all. You also discover that, on her own, Amy has dropped her introductory computer science class which she also needs for the Computer Science major and which would have allowed her to remain full-time even if her calculus course was canceled. Since Amy is protected by confidentiality rights, you realize that you can't discuss any of this with her father. What do you say when you call Amy's father back? How do you defend your reputation, satisfy a parent's need to know, and protect a student's rights without igniting a powder keg? What's your opinion?
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| Your Opinions |
I would explain to the father that FERPA prevents me from discussing a student's record. I would tell him about our waiver form that authorizes our office to disclose information to a designated person, like a parent, and that any student can come to our office and execute the form. He should ask his child to do so. He should also ask his child to come to see me. (I would contact the child on my own but prefer that the parent and child talk about the matter with my eventual inclusion in mind.)
In the interim I can talk to the father in general terms regarding college policies and procedures. Students must take 12 hours or more to be considered full time. If his daughter drops below that threshold, she can petition housing to allow her to remain and can also speak with financial aid. Financial aid is often based on an academic year rather than a semester, so his daughter could take extra credits in the spring to keep her financial aid for the year. Health insurance may also be flexible in the matter since she initially registered for a full load and will take a full load during the next semester. Alternatively, she can purchase student health insurance which is inexpensive but covers emergencies. The student health center is available to all students for a minimal fee. I hope this gives him sufficient information to reassure him.
I would then tell him while our advisers advise students, that students are responsible for making their own decisions. Advisers cannot know the particular gap in each student's knowledge of all college policies, procedures, rules and regulations, although we try to anticipate most things students need and ask questions to determine individual ones, we are not clairvoyant. Actually, college is a good place for students to make mistakes and learn how to manage the consequences of them. It is a transitional environment that teaches adolescents to become strong adults who make good decisions. Making poor choices in college may cause a student to waste a few dollars and several months, but they don't lose their career, their spouse, their life savings or their life. I would ask if he had any questions about general college policies and invite him to call me after his daughter executes a FERPA waiver.
~ JoAnn M. Schrass, Mary Washington College, October 13
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