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There is not one model that fits all. One must handle each family case by case. Some parents might need only a reality-based conversation. This might entail providing them with the reassurance that their young adult will be connected to advisers, faculty, and administrators that will provide them with the necessary support. In the conversation, the role and responsibilities of the student versus the college should always be explained. Once I have assured and convinced them that this is best for their child's development they are able to let go (most of the time). On the other hand, you might have those parents who expect you to serve as a surrogate parent, guardian, or police officer. I take a firmer stance with these parents. My role is immediately clarified, and the Buckley amendment and the student's responsibilities are discussed. Naturally, this is done with a customer-care attitude. Parents are made aware that all my communication and meetings will be with the student. I am always willing to meet with the parents and student at least once. At that time, expectations, role, and responsibilities of all involved parties are discussed. Hopefully, by the end of the meeting an agreement has been reached on these matters. These parents need reassurance that there is nothing new under the sun. It will take time for their young adult to adjust and mature to a new environment. The best support sometimes is giving them their space to grow. The rule of thumb is to first think what would be best for you (as a parent) if you were on the other side. Parents are our best customers. ~ Dr. Mary A. Alexander-Ellis, Lesley College, April 7 ~ Wayne Sutton, Ed.M., M.M., University of Illinois at Urbana-Champaign, April 25 The Mentor is published by Penn State's Division of Undergraduate Studies Available online at www.psu.edu/dus/mentor/ Privacy and Legal Statements | Copyright | © The Pennsylvania State University | All rights reserved | ![]() |