The Mentor: An Academic Advising Journal

book   Advising Forum


  Topic from May 2008
This month, the Advising Forum presents the twenty-third in a series of advising case studies. The first six case studies were published in the journal in May–October 2000, with two other six-part series published in 2002 and 2004.

Case study #23—A surprise visit

You're catching up on some paper work in your office when one of your advisees drops by with a quick question. As your conversation with him goes on, your advisee, whom you don't really know very well, starts acting irrationally. You begin to feel very uneasy as you suddenly realize that office hours are over and you're alone in the building. Your advisee is seated between you and the door. You try to calm him down, but he becomes more agitated. He reaches into his backpack and pulls out a weapon. What would you do in this case, both in the short term and in the long term?

  Readers' Responses

leaf  I hate it when people respond to a hypothetical situation not by responding to it as written but by stating that it can't happen to them for some reason because they're too smart. So watch me do the same thing. I'd never be in this situation because I've had to deal with workplace violence before, so I've found training for myself, and I know what to do to prevent something like this from happening to me.

First, I intentionally work in a setting where I'll know when the second-to-the-last person in the building is about to leave. At that moment, I'll stand up, schedule a follow-up meeting, and walk my student out as we lock the door. Second, I have my office set up intentionally so that my chair is the closest to the door. Third, I've learned to trust my gut to know when a conversation with a student is about to take a weird turn so that I can call someone, move the meeting, or find a way to head it off. Fourth, I've worked out a seemingly innocuous signal with the people who work around me that really means, “Call 911!”

Marc Kaplan, academic advisor and English tutor, Cleary University, May 9, 2008



leaf  Well, that frankly is a nightmare scenario there. If the argument was about something I had done and the weapon was meant to be used against me, I don't know that he or she would give me the time to make a 911 call. We have no “panic” buttons here under our desks. I could possibly throw something on my desk as a distraction in order to try to distract the student for a second. My office is rather small, so I wouldn't have far to lunge at the student. If I could get the weapon, I would certainly then make a 911 call. This is all based upon the presumption that the student is beyond talking to or reasoning with. A professor in my department in graduate school was shot and killed by a graduate student that had come to the professor's office upset over losing his spot in a doctoral program. So this is a scenario that seems very real to me, but one that I hope forever remains just a scary thought.

Kevin Seymore, senior academic counselor, Oklahoma State University, May 12, 2008



leaf  This is always a real possibility. One I'm sure we all try to avoid (I try to never be the last one in my office still working, and if I am, I make sure the outside office door is locked!) ... but, I honestly don't know what is the best way to handle this situation. I'm not trained for this. If I could talk the student “down” to a rational level, that would be great, but I highly doubt I would be able to at that point. Calling security would also be smart, but I'm guessing that there would not be an opportunity. Other than pray, I have no idea what I would do!

We also have no “panic” buttons, although I think that is a great idea!

Denise DeWitt, undergraduate advisor, Rochester Institute of Technology, May 16, 2008


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