Team # 247 -- University Health Services Patient Flow Team
Student Affairs

July 1997


To improve all aspects of patient flow through a General Medicine visit - making an appointment, checking-in, visit, and checking-out.

Team Membership

  • Larry Dansky, Sponsor
  • Connie Cavalier, Leader
  • Steve Kreiser, Facilitator

Results Achieved to Date

  • Hired a receptionist to check students in and out; Allowed the nursing staff more time to be involved with patient care; A fifth part-time nurse was hired to alleviate nurses from days of heavy patient flow; Process became more cost effective and streamlined the overall patient flow
  • The number of patient complaints regarding waiting time decreased from 7 to 5




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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