Team # 297 -- Undergraduate Admissions Customer Interaction Team
Enrollment Management and Administration

July 1998

Objective

To focus on the management of internal processes to become more effective in balancing customer interaction with team and individual responsibilities.

Team Membership

  • Steve Mostert, Sponsor
  • Joy Dietz, Leader
  • Ellen Walker, Facilitator

Results Achieved to Date

  • Recommended creating a unified message and single definition of expectations, policies, and procedures for all aspects of customer interaction
  • Recommended creating a measurement tool for staff accountability dealing with customer interactions
  • Recommended clarifying requirements for each job description and work loads
  • Recommended providing the appropriate training to meet the requirements for new job descriptions
  • Recommended investigating technology to monitor consistent staff participation in required UCD duties.

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