Team # 416 -- World Campus Process Team
University Outreach (Continuing and Distance Education)

February 2001

Objective

Effective management of interunit handoffs is crucial to the success of projects in a matrix organization. The World Campus Process Team has mapped these handoffs as the basis for negotiated agreement on and improvement of interunit collaboration and teamwork.

Team Membership

  • Gary Miller, Sponsor
  • Melody Thompson, Leader
  • Elwood Kerkeslager, Facilitator
  • Eric Bengtson, Member
  • Heather Chakiris, Member
  • Rachael Diamond, Member
  • Jean McGrath, Member
  • Karen Pollack, Member
  • Larry Ragan, Member
  • Bob Snyder, Member

Results Achieved to Date

  • April 2001: Improvements in World Campus operation include: 1) more effective inter-unit handoffs based on shared expectations; 2) a foundation for development of a complete system process map and monitoring system; 3) an organizational understanding of our processes that allows us to more clearly communicate and rationalize our operations to all stakeholders and partners.
  • Next steps: 1) mapping processes internal to each unit; 2) targeting processes--both internal and at the interfaces--for continued improvement; and 3) developing a monitoring system.

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Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
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Email:

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