Team # 551 -- Complete Department Cross-Training
Enrollment Management and Administration
ObjectiveDevelop and implement a plan for completion of cross training of all staff within the Academic Records department. This includes completing the training on ISIS screens and merging, accessing and understanding the shared files of the two former departments.
- Jim Wager, Sponsor
- Anne Kepler, Leader
- Vicki Bordi, Member
- Karen Craig, Member
- Debbie Diercks, Member
- Roberta Hardin, Member
- Melissa Holobinko, Member
- Diana Watson, Member
- Shari Welch, Member
Results Achieved to Date
- Completed 03/14/03: Identify all screens, procedures, and files. Ensure appropriate access for all staff. Develop format for training. Identify trainers/trainees.
Completed 03/17/03: Begin weekly training sessions.
Completed 05/14/03: Complete training sessions.
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
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