Thank you for taking time to learn about continuous quality improvement at Penn State.

Because you logged on to this workshop, it tells us that you come to work wanting to do a good job and are looking for ways to do your job better. Part of being able to do your job better means finding ways to become more efficient and finding ways to provide better service to your co-workers and the customers you serve.

Penn State is a big place with many campuses, many students and many services. We are recognized as a university that is run very efficiently. The reason that we are recognized as an efficient university is because of people like you who are committed to doing good work. Your work and the work of others helps Penn State improve the life of the people of Pennsylvania, the nation, and the world through teaching, research and service. All of us contribute to fulfilling Penn State's mission. Even though we do our jobs well, we can't be satisfied with the status quo.

Why?

Because our customers' expectations and needs are constantly changing. Therefore we all must continue to seek opportunities to improve.

This virtual workshop will help you identify those opportunities.