Team # 5 -- Intake and Reception of Students in the Smeal College of Business Administration
Smeal College of Business Administration

January 1992


To streamline the advising center intake process by removing unnecessary steps.

Team Membership

  • Susan Winck, Sponsor
  • Lynne Grutzeck, Leader
  • William Farnsworth, Facilitator

Results Achieved to Date

  • Provided seating within sight of receptionist
  • Eliminated the sign-up register
  • Assigned an advisor to be on duty for 10-minute walk-in appointments




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