Team # 13 -- Efficiency in the Eberly College of Science's Development Office
Eberly College of Science
ObjectiveTo improve the process of cultivation and stewardship of individual and corporate donors in the College of Science.
- Greg Geoffroy, Sponsor
- Johnnie Ray, Leader
Results Achieved to Date
- Steps to process a gift were reduced from 18 to 2. Improved donor relations by doing away with the illusion that gift value is lessened by excessive acknowledgment for small gifts.
Staff time is saved by eliminating duplicated steps and processing time is reduced so that donors receive their gift receipts in a more timely manner.
- Savings in the area of gift acknowledgement is about $2000/year
- Endowed Fund Stewardship:
Consistency can be achieved in donor stewardship because the computer-driven tickler will control activcity rather than relying on staff ability to remember and follow through.
Improved donor relations will result because of the "return on investment" donors will perceive when they are being told how important their generosity is to the College and how their money is being spent.
A proactive rather than reactive stance as far as stewaardship activity is concerned will allow staff to "head off many problems at the pass".
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
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