Team # 17 -- Reducing Lines in the Bursar's Office
Enrollment Management and Administration

May 1992


To reduce student waiting time in refund lines in the Bursar's Office for fall semester 1992.

Team Membership

  • Roseann Sieminski, Sponsor
  • Bill Miller, Leader
  • Ro Nwranski, Facilitator

Results Achieved to Date

  • Waiting in teller lines was reduced from 30-60 minutes to 10 minutes




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