Team # 17 -- Reducing Lines in the Bursar's Office
Enrollment Management and Administration
May 1992
Objective
To reduce student waiting time in refund lines in the Bursar's Office for fall semester 1992.Team Membership
- Roseann Sieminski, Sponsor
- Bill Miller, Leader
- Ro Nwranski, Facilitator
Results Achieved to Date
- Waiting in teller lines was reduced from 30-60 minutes to 10 minutes
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
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