Team # 17 -- Reducing Lines in the Bursar's Office
Enrollment Management and Administration

May 1992

Objective

To reduce student waiting time in refund lines in the Bursar's Office for fall semester 1992.

Team Membership

  • Roseann Sieminski, Sponsor
  • Bill Miller, Leader
  • Ro Nwranski, Facilitator

Results Achieved to Date

  • Waiting in teller lines was reduced from 30-60 minutes to 10 minutes

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The Pennsylvania State University
502 Rider Building
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