Team # 19 -- Bibliographic searching within University Libraries
University Libraries

May 1992

Objective

To reduce errors in pre-order searching in order to improve customer service; reduce inaccuracy in orders sent to Acquisitions.

Team Membership

  • Gloriana St. Clair, Sponsor
  • Judy Hewes, Leader
  • Cathy Lyons, Facilitator

Results Achieved to Date

  • Error rate in ordering library materials decreased from 25% to 5% due to process changes
  • Automation also improved efficiency

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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