Team # 21 -- Transcript Procedures in the University Registrar's Office
Enrollment Management and Administration

May 1992


To improve the systematic flow of the academic transcript production process with the intent of reducing errors, reducing processing time and offering new services.

Team Membership

  • Jim Wager, Sponsor
  • Gary Hile, Leader
  • Karen Schultz, Facilitator

Results Achieved to Date

  • Credit cards are now accepted for transcript payment
  • Transcripts are now printed immediately upon request, reducing processing time by 33%
  • Billing operation decreased by 35%




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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