Team # 27 -- Telephone Protocol in the Conference Center
University Outreach (Continuing and Distance Education)

June 1992


To improve telephone communication with customers and identify system appropriate for new conference center.

Team Membership

  • Dick Bunnell, Sponsor
  • Barbara Impellitteri, Leader
  • John Murphy, Facilitator

Results Achieved to Date

  • Telephone training workshops offered for all conference center employees
  • Fix-term hire added just for Sports Camp, May-August
  • Voice mail removed from secretaries lines, remains on coordinators' lines
  • Workshops created to demo Merlin system features




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

Copyright 2006-2014 The Pennsylvania State University

This publication is available in alternative media upon request

Questions regarding web issues, please contact