Team # 27 -- Telephone Protocol in the Conference Center
University Outreach (Continuing and Distance Education)

June 1992

Objective

To improve telephone communication with customers and identify system appropriate for new conference center.

Team Membership

  • Dick Bunnell, Sponsor
  • Barbara Impellitteri, Leader
  • John Murphy, Facilitator

Results Achieved to Date

  • Telephone training workshops offered for all conference center employees
  • Fix-term hire added just for Sports Camp, May-August
  • Voice mail removed from secretaries lines, remains on coordinators' lines
  • Workshops created to demo Merlin system features

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The Pennsylvania State University
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