Team # 27 -- Telephone Protocol in the Conference Center
University Outreach (Continuing and Distance Education)
June 1992
Objective
To improve telephone communication with customers and identify system appropriate for new conference center.Team Membership
- Dick Bunnell, Sponsor
- Barbara Impellitteri, Leader
- John Murphy, Facilitator
Results Achieved to Date
- Telephone training workshops offered for all conference center employees
- Fix-term hire added just for Sports Camp, May-August
- Voice mail removed from secretaries lines, remains on coordinators' lines
- Workshops created to demo Merlin system features
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
This publication is available in alternative media upon request
Questions regarding web issues, please contact psupia@psu.edu