Team # 51 -- Retiree Benefits
Finance and Business

February 1993

Objective

To study and improve processes for billing Penn State retirees for health and insurance benefits

Team Membership

  • Roseann Sieminski, Sponsor
  • Billie Willits, Sponsor
  • Patty Maines, Leader
  • Dave Fusco, Facilitator

Results Achieved to Date

  • Surveyed retirees/widow(er)'s to improve billing of benefits
  • Bills are more informative including hospital info, life insurance, helpful telephone #, & a better description of account adjustments
  • Bills sent out semi-annually
  • Bills are now self-sealing

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
 Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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