Team # 73 -- Interlibrary Loans
University Libraries

September 1993

Objective

To examine the process of obtaining non-returnable materials for Penn State patrons through Interlibrary Loan.

Team Membership

  • Nancy Cline, Sponsor
  • Gloriana St. Clair, Leader
  • Janeen Grasser, Facilitator

Results Achieved to Date

  • Number of requests increased from 17,022 to 22,054
  • Team was able to decrease average # of days for interlibrary loans from 20.3 days to 15.4 days

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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