Team # 84 -- Office Procedures in the Office of the Vice President and Dean for Continuing and Distance Education
University Outreach (Continuing and Distance Education)

November 1993

Objective

To improve the following office processes: responding to customers; meeting management; paperwork and administrative procedures; workload management.

Team Membership

  • Patricia Thornton, Sponsor
  • Cathy McMurtrie, Leader
  • Kimberly Townsend, Facilitator

Results Achieved to Date

  • Document processing & filing was standardized
  • Improved response to customers, meeting management, & workload management
  • Protocols were established

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Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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