Team # 84 -- Office Procedures in the Office of the Vice President and Dean for Continuing and Distance Education
University Outreach (Continuing and Distance Education)

November 1993


To improve the following office processes: responding to customers; meeting management; paperwork and administrative procedures; workload management.

Team Membership

  • Patricia Thornton, Sponsor
  • Cathy McMurtrie, Leader
  • Kimberly Townsend, Facilitator

Results Achieved to Date

  • Document processing & filing was standardized
  • Improved response to customers, meeting management, & workload management
  • Protocols were established




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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