Team # 90 -- Counseling and Psychological Services (CAPS)
Student Affairs

January 1994


To improve the process of intake in the clinical service delivery system.

Team Membership

  • Dennis Heitzmann, Sponsor
  • Wil Wadlington, Leader
  • Lee Ann Candor, Member

Results Achieved to Date

  • Created a "telephone triage" system to provide more rapid access to students in crisis & more efficient referral for other services
  • Privacy & confidentiality will be enhanced w/ renovations
  • Clerical staff removed from quasi-clerical responsibilities




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

Copyright 2006-2014 The Pennsylvania State University

This publication is available in alternative media upon request

Questions regarding web issues, please contact