Team # 105 -- Altoona Finance Office Mini Team
Altoona College

May 1994

Objective

Improve customer service for students in the finance office.

Team Membership

  • Mary Beth Tsikalas, Sponsor
  • Lani Bloomer, Leader
  • Chuck Kormanski, Facilitator

Results Achieved to Date

  • Customer service was improved so that at the beginning of the semester, the average waiting time in lines decreased from 14 minutes to 4/student
  • Overall # of students serviced/day increased by 14%
    Individuals in line the first two days decreased from an average of 400 to 336 while overall services increased from 400 to 455. Hours the office was open increased from an average of 26 to 28.

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