Team # 105 -- Altoona Finance Office Mini Team
Altoona College
May 1994
Objective
Improve customer service for students in the finance office.Team Membership
- Mary Beth Tsikalas, Sponsor
- Lani Bloomer, Leader
- Chuck Kormanski, Facilitator
Results Achieved to Date
- Customer service was improved so that at the beginning of the semester, the average waiting time in lines decreased from 14 minutes to 4/student
- Overall # of students serviced/day increased by 14%
Individuals in line the first two days decreased from an average of 400 to 336 while overall services increased from 400 to 455. Hours the office was open increased from an average of 26 to 28.
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
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