Team # 137 -- Undergraduate Admissions Office Telephone Benchmarking Team
Enrollment Management and Administration

June 1995


To describe and measure the effectiveness of the UAO's current system for handling incoming calls and learn from other institutions that may have addressed or solved similar problems and challenges.

Team Membership

  • John Romano, Sponsor
  • Joy Dietz, Leader

Results Achieved to Date

  • Benchmarked with several other institutions to see how similar problems addressed
  • Currently implementing: increasing staff, new staff training, & investigating a new, advanced system
  • Measured effectiveness of current voice-response telephone system




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