Team # 137 -- Undergraduate Admissions Office Telephone Benchmarking Team
Enrollment Management and Administration

June 1995

Objective

To describe and measure the effectiveness of the UAO's current system for handling incoming calls and learn from other institutions that may have addressed or solved similar problems and challenges.

Team Membership

  • John Romano, Sponsor
  • Joy Dietz, Leader

Results Achieved to Date

  • Benchmarked with several other institutions to see how similar problems addressed
  • Currently implementing: increasing staff, new staff training, & investigating a new, advanced system
  • Measured effectiveness of current voice-response telephone system

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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