Team # 144 -- "One-Stop-Shopping" in the Bursar's Office
Finance and Business
September 1995
Objective
To streamline and integrate functions at various Bursar's windows that are frequented by students.Team Membership
- Roseann Sieminski, Sponsor
- Mike McFadden, Facilitator
Results Achieved to Date
- Ways to streamline & integrate functions at student services windows examined
- Tellers now have access to many systems, increasing ability to help students
- Computer systems improvements decreased average # of stops/student from 5 to 2
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
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