Team # 161 -- Acquisitions CQI Team on Serials Claiming
University Libraries

March 1996

Objective

To streamline the serials claiming process that occurs when library locations do not receive expected serial or periodical issues and suppliers have to be contacted.

Team Membership

  • Nancy Stanley, Sponsor
  • Beth Watson, Leader
  • Linda Klimczyk, Facilitator

Results Achieved to Date

  • Reorganized dept into 5 self-directed teams
  • Process improvements were implemented which decreased costs & improved service to customers
  • Through natural attrition the staff decreased from 44 to 30 over past five years

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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