Team # 162 -- Undergraduate Admissions Incoming Mail Review Team
Enrollment Management and Administration
March 1996
Objective
To examine the messages that come to the UAO through e-mail, fax, and hard copy to determine the best process to use to answer the messages easily, promptly and accurately.Team Membership
- Geoffrey Harford, Sponsor
- Betsy Wiser, Leader
Results Achieved to Date
- E-mail system was changed for more efficient routing to admissions counselors & to attend to messages that required immediate attention
- A standardized response formulated for 2 most common inquiries--response time decreased from 2 weeks to instantaneous
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
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