Team # 162 -- Undergraduate Admissions Incoming Mail Review Team
Enrollment Management and Administration

March 1996

Objective

To examine the messages that come to the UAO through e-mail, fax, and hard copy to determine the best process to use to answer the messages easily, promptly and accurately.

Team Membership

  • Geoffrey Harford, Sponsor
  • Betsy Wiser, Leader

Results Achieved to Date

  • E-mail system was changed for more efficient routing to admissions counselors & to attend to messages that required immediate attention
  • A standardized response formulated for 2 most common inquiries--response time decreased from 2 weeks to instantaneous

TOP

Search

Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

Copyright 2006-2014 The Pennsylvania State University

This publication is available in alternative media upon request

Questions regarding web issues, please contact psupia@psu.edu