Team # 169 -- Center for Counseling and Psychological Services (CAPS) Wait-time Team
Student Affairs

May 1996


To reduce the wait time for seeing a CAPS counselor and improve clinical service delivery.

Team Membership

  • Dennis Heitzmann, Sponsor
  • Wil Wadlington, Leader
  • Ellen Walker, Facilitator

Results Achieved to Date

  • Twenty-two recommendations for the improvement of psychological service delivery were recommended and implemented.




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The Pennsylvania State University
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