Team # 172 -- Review Aid (Continuing the Improvements) Team
Enrollment Management and Administration

June 1996

Objective

The initial charge of the Review Aid team has been completed; continue to meet to discuss further improvements to the process.

Team Membership

  • Anna Griswold, Sponsor
  • Roseann Sieminski, Sponsor
  • Ralph Hosterman, Leader/Facilitator

Results Achieved to Date

  • The process was brought into compliance.
  • Improved the communication between the Student Aid, Registrar's and Bursar's Offices.
  • Work involved in adjusting the aid reduced by 80%.
  • Developed a priority system for handling student refunds in first two weeks of classes.
  • Recommended to CRO for improvement in service to the part-time students in Spring 1998.
  • 2.5 positions eliminated from the process due to downsizing. One person of grade 21, one person of grade 16 and 1 half-time person of grade 17 were eliminated. The estimated value of money saved is $70,998 annually.

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The Pennsylvania State University
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