Team # 200 -- Work/Life Enrollment Process Team
Finance and Business

October 1996


To improve the organization and communication of the enrollment process of new children at the child care centers.

Team Membership

  • Linda Pierce, Sponsor
  • Cathy Kanour, Leader

Results Achieved to Date

  • Parents whose children attend a University Child Care Center now handle payments through the Bursar’s office; Billing was changed from 52 weekly to 12 monthly payments
  • Parents receive more comprehensive statements about billing information including a receipt of payment; Customer service increased to the parents of children in their program
  • OHR realized a savings of approximately $14,000 annually from personnel hours saved




Office of Planning and Institutional Assessment
The Pennsylvania State University
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Phone: (814) 863-8721
Fax: (814) 863-7031

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