Team # 200 -- Work/Life Enrollment Process Team
Finance and Business
October 1996
Objective
To improve the organization and communication of the enrollment process of new children at the child care centers.Team Membership
- Linda Pierce, Sponsor
- Cathy Kanour, Leader
Results Achieved to Date
- Parents whose children attend a University Child Care Center now handle payments through the Bursar’s office; Billing was changed from 52 weekly to 12 monthly payments
- Parents receive more comprehensive statements about billing information including a receipt of payment; Customer service increased to the parents of children in their program
- OHR realized a savings of approximately $14,000 annually from personnel hours saved
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
This publication is available in alternative media upon request
Questions regarding web issues, please contact psupia@psu.edu