Team # 208 -- Paul Robeson Cultural Center Scheduling Team
Student Affairs

January 1997


To develop and implement a facility request/approval/scheduling process that minimizes the time required while maintaining quality standards and customer satisfaction.

Team Membership

  • Larry Young, Sponsor
  • Mel Coble, Leader
  • Tom Hall, Facilitator

Results Achieved to Date

  • Request forms were redesigned & now accepted via fax & e-mail making scheduling easier & more flexible
  • With time savings, staff time has been reallocated to other projects
  • Response times for new requests decreased from 4 days to 1




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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