Team # 208 -- Paul Robeson Cultural Center Scheduling Team
Student Affairs

January 1997

Objective

To develop and implement a facility request/approval/scheduling process that minimizes the time required while maintaining quality standards and customer satisfaction.

Team Membership

  • Larry Young, Sponsor
  • Mel Coble, Leader
  • Tom Hall, Facilitator

Results Achieved to Date

  • Request forms were redesigned & now accepted via fax & e-mail making scheduling easier & more flexible
  • With time savings, staff time has been reallocated to other projects
  • Response times for new requests decreased from 4 days to 1

TOP

Search

Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

Copyright 2006-2014 The Pennsylvania State University

This publication is available in alternative media upon request

Questions regarding web issues, please contact psupia@psu.edu