Team # 209 -- Behrend College Office of Admissions Publications Improvement Team
Penn State Erie, The Behrend College
January 1997
Objective
Team Membership
- Mary-Ellen Madigan, Sponsor
- Jane Brady, Leader
- Bob Light, Facilitator
Results Achieved to Date
- Improved office processes
- Reduced follow-up time for inquiries by 20%
- Campus visits streamlined, reduced errors
- Admissions brochures redesigned
- Open house for prospectives revamped resulting in 50% increase in faculty & prospectives participation
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
This publication is available in alternative media upon request
Questions regarding web issues, please contact psupia@psu.edu