Team # 209 -- Behrend College Office of Admissions Publications Improvement Team
Penn State Erie, The Behrend College

January 1997


Team Membership

  • Mary-Ellen Madigan, Sponsor
  • Jane Brady, Leader
  • Bob Light, Facilitator

Results Achieved to Date

  • Improved office processes
  • Reduced follow-up time for inquiries by 20%
  • Campus visits streamlined, reduced errors
  • Admissions brochures redesigned
  • Open house for prospectives revamped resulting in 50% increase in faculty & prospectives participation




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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