Team # 247 -- University Health Services Patient Flow Team
Student Affairs
July 1997
Objective
To improve all aspects of patient flow through a General Medicine visit - making an appointment, checking-in, visit, and checking-out.Team Membership
- Larry Dansky, Sponsor
- Connie Cavalier, Leader
- Steve Kreiser, Facilitator
Results Achieved to Date
- Hired a receptionist to check students in and out; Allowed the nursing staff more time to be involved with patient care; A fifth part-time nurse was hired to alleviate nurses from days of heavy patient flow; Process became more cost effective and streamlined the overall patient flow
- The number of patient complaints regarding waiting time decreased from 7 to 5
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
This publication is available in alternative media upon request
Questions regarding web issues, please contact psupia@psu.edu