Team # 249 -- University Health Services General Medicine/Urgent Care Wait Time
Student Affairs

July 1997

Objective

To decrease the time patients wait to receive services in the UHS General Medicine and Urgent Care departments.

Team Membership

  • Larry Dansky, Sponsor
  • Larry Dansky, Leader/Facilitator
  • Kathy Petroff, Leader/Facilitator

Results Achieved to Date

  • Clinicians and patients moved from urgent care to general medicine to create more appointment slots
  • Over a one-month period the wait time in urgent care decreased from 100 minutes to 50 minutes and the general medicine wait time decreased from 12 minutes to 9 minutes

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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