Team # 272 -- C&IS Process Improvement through Technology, Part I
Computer and Information Systems

February 1998


To simplify the process of connecting customer to information; make Computer and Information systems information and services on the World Wide Web more accessible, intuitive and customer-friendly.

Team Membership

  • Gary Augustson, Sponsor
  • Robin Anderson, Leader/Facilitator

Results Achieved to Date

  • Re-designed the Computer and Communications web page
  • July 2000: There are currently 50 Web-Based Training tutorials that faculty, staff, and students can access. By the fall, there should be approximately 600 Web-Based tutorials.

    Below are some stats pulled from our database:
    --There are approximately 160 average new users per month.
    --There are approximately 300 average users per month.
    --There are approximately 2700 users that have accessed the tutorials between September 1999 and July 1, 2000.

    We have just hired a Web-Based Training coordinator, April Sheninger ( April will be your contact person next year regarding Web-Based Training.




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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