Team # 272 -- C&IS Process Improvement through Technology, Part I
Computer and Information Systems
February 1998
Objective
To simplify the process of connecting customer to information; make Computer and Information systems information and services on the World Wide Web more accessible, intuitive and customer-friendly.Team Membership
- Gary Augustson, Sponsor
- Robin Anderson, Leader/Facilitator
Results Achieved to Date
- Re-designed the Computer and Communications web page
- July 2000: There are currently 50 Web-Based Training tutorials that faculty, staff, and students can access. By the fall, there should be approximately 600 Web-Based tutorials.
Below are some stats pulled from our database:
--There are approximately 160 average new users per month.
--There are approximately 300 average users per month.
--There are approximately 2700 users that have accessed the tutorials between September 1999 and July 1, 2000.
We have just hired a Web-Based Training coordinator, April Sheninger (azs2@psu.edu). April will be your contact person next year regarding Web-Based Training.
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
This publication is available in alternative media upon request
Questions regarding web issues, please contact psupia@psu.edu