Team # 282 -- Penn State Hospitality Services Team
Finance and Business

February 1998


To improve the efficiency and effectiveness of the service provided to customers of Penn State's Hospitality Services.

Team Membership

  • Sam Glasgow, Sponsor
  • Jim Purdum, Sponsor
  • Eric Olbrich, Leader/Facilitator

Results Achieved to Date

  • Servers now work in teams of 2 for every 3 tables, creating continuous attention as well as speed and efficiency
  • More personalized service in food and beverage areas; An increase in the time spent in the dining-rooms




Office of Planning and Institutional Assessment
The Pennsylvania State University
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Fax: (814) 863-7031

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