Team # 282 -- Penn State Hospitality Services Team
Finance and Business
February 1998
Objective
To improve the efficiency and effectiveness of the service provided to customers of Penn State's Hospitality Services.Team Membership
- Sam Glasgow, Sponsor
- Jim Purdum, Sponsor
- Eric Olbrich, Leader/Facilitator
Results Achieved to Date
- Servers now work in teams of 2 for every 3 tables, creating continuous attention as well as speed and efficiency
- More personalized service in food and beverage areas; An increase in the time spent in the dining-rooms
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
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