Team # 283 -- Human Resources Team to Improve Annual Switch Enrollment Materials
Finance and Business

March 1998


To improve processes to make Employee Benefits packets more user friendly, more cost effective and less labor intensive.

Team Membership

  • Billie Willits, Sponsor
  • Nancy Hensal, Leader
  • Doris Davis, Facilitator

Results Achieved to Date

  • Standardizing the packets so no sorting or specialized handling was required reduced costs; Packets were reduced in size by not including materials available elsewhere
  • Using smaller window-type envelopes reduced mailing and handling costs




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

Copyright 2006-2014 The Pennsylvania State University

This publication is available in alternative media upon request

Questions regarding web issues, please contact