Team # 315 -- Business Logistics 405 TQM Team
Smeal College of Business Administration

January 1999


To use quality tools such as fishbone diagram, cost of quality diagram and force field analysis and data from students to improve the class.

Team Membership

  • Business Logistics Department Smeal College, Sponsor
  • Bob Novack, Leader
  • Rachel Rutkoski, Facilitator

Results Achieved to Date

  • June 2000: BLOG 405 is not currently offered because it is undergoing a complete overhaul.




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