Team # 321 -- Interlibrary Loan Lending Team
ObjectiveTo improve document delivery processes in the Interlibrary Loan Department.
- Sally Kalin, Sponsor
- Cordy Swinton, Leader
- Joan Lakoski, Facilitator
Results Achieved to Date
- June 2000: We have just finished our process and are now looking at the individual steps. We have interviewed a few customers, but not nearly enough to come up with any conclusions.
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