Team # 321 -- Interlibrary Loan Lending Team
University Libraries
April 1999
Objective
To improve document delivery processes in the Interlibrary Loan Department.Team Membership
- Sally Kalin, Sponsor
- Cordy Swinton, Leader
- Joan Lakoski, Facilitator
Results Achieved to Date
- June 2000: We have just finished our process and are now looking at the individual steps. We have interviewed a few customers, but not nearly enough to come up with any conclusions.
Contact
Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email: psupia@psu.edu
Copyright 2006-2013 The Pennsylvania State University
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