Team # 321 -- Interlibrary Loan Lending Team
University Libraries

April 1999


To improve document delivery processes in the Interlibrary Loan Department.

Team Membership

  • Sally Kalin, Sponsor
  • Cordy Swinton, Leader
  • Joan Lakoski, Facilitator

Results Achieved to Date

  • June 2000: We have just finished our process and are now looking at the individual steps. We have interviewed a few customers, but not nearly enough to come up with any conclusions.




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