Team # 321 -- Interlibrary Loan Lending Team
University Libraries

April 1999

Objective

To improve document delivery processes in the Interlibrary Loan Department.

Team Membership

  • Sally Kalin, Sponsor
  • Cordy Swinton, Leader
  • Joan Lakoski, Facilitator

Results Achieved to Date

  • June 2000: We have just finished our process and are now looking at the individual steps. We have interviewed a few customers, but not nearly enough to come up with any conclusions.

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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