Team # 330 -- Abington Parking Ticket CQI Team
Abington College

June 1999

Objective

To design a parking violation process that examines the college's ticketing, appeal, and payment procedures.

Team Membership

  • Dale Hollenbach, Sponsor
  • Gale Siegel, Sponsor
  • Karen Jacobs-Hakim, Leader
  • Pat Clayton, Facilitator

Results Achieved to Date

  • Improved signage in the lots regarding expectations for parking
  • Streamlined appeals and ticket payment process to be maintained in one office, so students will be able to complete all their business in one centrally located office
  • Changed the ticket and appeal forms and restructure fine system
  • Changed the composition of the appeals committee
  • Implemented a new communication document on parking
  • Adjusted the timeline on the ticket appeals in order to have the entire process limited to no longer than 21 days.

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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