Team # 330 -- Abington Parking Ticket CQI Team
Abington College

June 1999


To design a parking violation process that examines the college's ticketing, appeal, and payment procedures.

Team Membership

  • Dale Hollenbach, Sponsor
  • Gale Siegel, Sponsor
  • Karen Jacobs-Hakim, Leader
  • Pat Clayton, Facilitator

Results Achieved to Date

  • Improved signage in the lots regarding expectations for parking
  • Streamlined appeals and ticket payment process to be maintained in one office, so students will be able to complete all their business in one centrally located office
  • Changed the ticket and appeal forms and restructure fine system
  • Changed the composition of the appeals committee
  • Implemented a new communication document on parking
  • Adjusted the timeline on the ticket appeals in order to have the entire process limited to no longer than 21 days.




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