Team # 352 -- Penn State Hospitality Services
Finance and Business

January 2000

Objective

Guest packages/faxes/messages - Procedural Revision. Guest Survey Tool - Front Office. Training Program/Checklist - Front Desk.

Team Membership

  • Penn State Hospitality Services, Sponsor
  • Mimi Driscoll, Facilitator
  • Francie Basalla, Member
  • Bob Gardner, Member
  • Jerry Veneziano, Member
  • Will Yahr, Member

Results Achieved to Date

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
 Phone: (814) 863-8721
Fax: (814) 863-7031
Email:

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