Search: This Site | People | Departments | Penn State

Team # 376 -- Outreach Marketing Communications Production CQI Team
University Outreach (Continuing and Distance Education)

October 1999

Objective

Speed of management of printed publications from job intake to delivery measured by: number of days to produce a first design proof and number of proofs needed to obtain printing approval.

---

Team Membership

• Jackie Rosenfeld, Sponsor
• Angela Rogers, Leader
• Ann Dodd, Facilitator
• Amy Davis, Member
• Cheryl Himes, Member
• Trish Hummer, Member
• Barbara Impellitteri, Member
• Dave Maser, Member
• Mindy Meyers, Member
• Brian Mizikar, Member
• Stacy Ostrofsky, Member
• Janice Swayne, Member

---

Results Achieved to Date

• The new, ideal process eliminated 20 steps from the current process and added two new jobs within the Office of Marketing Communications (OMC)
• Reduced and eliminated idle time, rework, and backlog
• Proofreaders correct errors instead of just returning marked up manuscripts to the account specialists
• All publication manuscripts are proofread and corrected before being designed
• Proofreaders check all first page proofs before they go to the client
• A client handbook is in production
• Designers are using a server to send job files to vendors which eliminates idle time
• Designers are beginning to use PDF files to share page proofs with client
• A gatekeeping system (the queue manager) has been implemented and evaluated
• Reduced average number of days in shop
  percent improvement from FY 98-99 to FY 99-00 = 22 percent
  percent improvement from FY 99-00 to FY 00-01 (to date) = 34 percent
  percent improvement from FY 98-99 to FY 00-01 (to date) = 48 percent
• June 2000: The team has researched and come up with 18 recommendations as of
  2/00. Six are done, eight in progress, and four have yet to begin.

---

TOP

Search