Team # 381 -- Strategic Plan for Computerization

March 2000

Objective

Using CQI research tools (benchmarking, flowcharting of current processes, systems analysis assessment of staff readiness), the team developed a strategic plan for information systems. Selection, implementation, and evaluation of an integrated electronic medical record is underway.

Team Membership

  • Peg Spear, Sponsor
  • David Lindstrom, Leader
  • Larry Dansky, Member
  • Doris Guanowsky, Member
  • Lorraina Snook, Member

Results Achieved to Date

  • June 2000: We are in the early phase of system implementation. Measurement will be an important part of our work over the next five years. Our outcome measures will address the following issues and will also involve an extensive cost benefit analysis:
    --To improve customer satisfaction by having immediate access to medical records.
    --To reduce errors or defects by integrating and standardizing systems and easing report generation.
    --To save time by eliminating unnecessary duplication.

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Contact

Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
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Email:

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