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Team # 386 -- Career Services' Ask Career Services Team
Student Affairs

January 2000

Objective

A team to investigate the process by which we respond to student e-mail inquiries that are sent to our generic e-mail address: ASK CAREER SERVICES

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Team Membership

• Jack Rayman, Sponsor
• Liz Toepfer-Hendey, Leader/Facilitator
• Jungen Choi-Perkins, Member
• Cathy Dufour, Member
• Michael Hall, Member

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Results Achieved to Date

• - One Staff member will take primary responsibility for Ask Career Services and the primary responsibility will rotate from year to year to avoid burnout.
  - A series of "canned responses" have been prepared so that each query does not have to be handled as if it is a unique issue.
  - A team of staff members will continue to meet periodically to monitor and assess the effectiveness of the revised process.
  - A large referral team was established (organized by topic) and the primary staff member was urged to refer generously.
  - Michael Hall will be replaced as he has left the staff.
  
  Improvements:
  
  - Students receive responses within 24 hours.
  - No one staff member is overburdened by inquiries.
  
  Future Plans:
  
  It is anticipated that the Ask Career Services Team will continue to operate for the foreseeable future.

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