Team # 414 -- OPP Work Control Center Re-engineering Teams
Finance and Business

February 2001


To develop processes for improving work control at OPP in the following areas:
Preventive Maintenance, Service Calls/Emergencies, Minor Projects, Major Projects, Scheduling, and Planning/Estimating

Team Membership

  • Ford Stryker, Sponsor
  • Kathy Bamat, Leader
  • Chet De Furio, Leader
  • Gina Lyons, Leader
  • Phillip Melnick, Leader
  • Lloyd Rhoades, Leader
  • Richard Tennent, Leader
  • Allen Bonsell, Facilitator
  • Dave Burns, Facilitator
  • Doug Donovan, Facilitator
  • Dot Green, Facilitator
  • Dennis Smith, Facilitator
  • Candace Wert, Facilitator

Results Achieved to Date

  • Energy and water consumption decreased
  • Turnaround time for Service Calls and Average Hours charged per Service Call have decreased




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

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