Team # 416 -- World Campus Process Team
University Outreach (Continuing and Distance Education)
ObjectiveEffective management of interunit handoffs is crucial to the success of projects in a matrix organization. The World Campus Process Team has mapped these handoffs as the basis for negotiated agreement on and improvement of interunit collaboration and teamwork.
- Gary Miller, Sponsor
- Melody Thompson, Leader
- Elwood Kerkeslager, Facilitator
- Eric Bengtson, Member
- Heather Chakiris, Member
- Rachael Diamond, Member
- Jean McGrath, Member
- Karen Pollack, Member
- Larry Ragan, Member
- Bob Snyder, Member
Results Achieved to Date
- April 2001: Improvements in World Campus operation include: 1) more effective inter-unit handoffs based on shared expectations; 2) a foundation for development of a complete system process map and monitoring system; 3) an organizational understanding of our processes that allows us to more clearly communicate and rationalize our operations to all stakeholders and partners.
- Next steps: 1) mapping processes internal to each unit; 2) targeting processes--both internal and at the interfaces--for continued improvement; and 3) developing a monitoring system.
Office of Planning and Institutional Assessment
The Pennsylvania State University
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