Team # 439 -- Student Rating of Teacher Effectiveness (SRTE)
Undergraduate Education

March 2001


To improve SRTE processing, in order to prevent submission errors and to increase the number of forms submitted in a timely manner.

Team Membership

  • Barbara Sherlock, Facilitator
  • Sue Cross, Member
  • Sharon Jabco, Member
  • Will Kerr, Member
  • Jennifer Lewis, Member
  • Ralph Locklin, Member
  • Diane Mixon, Member
  • Dawn Zimmaro, Member

Results Achieved to Date

  • An analysis of the error rates for the overall process (Spring 2001 through Fall 2002) indicates that we can expect between 7 and 8 errors per thousand (Z=2.42). This is a big improvement over the rates observed before the process improvement team first met. At that time, error rates averaged 32 per thousand (Z=1.85). The team will continue to explore ways to improve the process and to monitor results using Six Sigma methods.




Office of Planning and Institutional Assessment
The Pennsylvania State University
502 Rider Building
University Park, PA 16802-4819
Phone: (814) 863-8721
Fax: (814) 863-7031

Copyright 2006-2014 The Pennsylvania State University

This publication is available in alternative media upon request

Questions regarding web issues, please contact